CALL CENTRE, TELEMARKETING, EMAIL, SMS
Telemarketing - comprehensive call centre services
Comprehensive contact centre services - telephone and online contact with your customers from one place.
A telephone conversation is one of the most personal communication tools and, if conducted professionally, achieves the best results when selling or preparing business meetings, obtaining information and surveys, or profiling data and databases.
INBOUND - passive telemarketing
- call centre - support of a comprehensive marketing campaign
- customer centre and infoline - system solution and keeping of records, orders, inquiries and complaints
- e-commerce support
OUTBOUND - active telemarketing
- arranging business meetings
- professional telephone survey
- active telephone sales and offers until as much as concluding an order or contract
- urgency and receivables management
- targeted verification and updating of customer data
ARRANGEMENT OF BUSINESS MEETINGS
We will arrange business meetings with potential customers for your sellers and prepare the ground for successful negotiations. In the telemarketing campaign, we will address the identified target group. Based on the scenario, our trained agents will arrange meetings and mark their dates together with other important customer data directly in the electronic calendars.
TELEPHONE SALES (OUTBOUND)
Telephone sales are one of the most successful business tools and for many of our clients it has become an important sales channel. A well-selected target group of potential customers reduces costs and a quality contact database increases the effectiveness of the campaign. With us, you get all this under one roof, together with experience from various projects selling products and services.
CONTACT CENTRE (INBOUND)
Sometimes it's enough to attract one´s interest, for example with an advertising campaign, and your customers will be looking for you themselves. It is good then to make it easier for them by calling and/or emailing the call centre. All they have to do is call or write and our trained agents will complete the entire purchasing process with them. In the end, they´ll conclude a contract with them, receive and process the order, send an email, etc. You can verify the quality of their work through online monitoring.
CUSTOMER CENTRE + INFOLINE
Extended variant of the call centre, providing detailed information about products, services and possibilities of their use. Customer center agents are professionally trained on the issue. They know how to eruditely advise the customer, process complaints or suggestions for modifications and changes to the services used and pass it on to your competent employees.
We have verified the excellent results of telemarketing campaigns especially when using the call centre in combination with another marketing tool, e.g. traditional mailing, e-mailing or other online tools. Write to us, we will be happy to show you the real achievable results of direct marketing and telemarketing campaigns.